Payment / Dispatch

Delivery

Information regarding the delivery times for your order can be found during the checkout process or in the product description. This information applies to deliveries within Germany. We aim to process your order as quickly as possible. Delivery times differ according to country of destination. Our products are shipped worldwide.

Free worldwide delivery for all lenses!

For all other products the following shipping costs apply:

Countries of destination: EU: Shipping costs are €4,99.
Shipping costs for each order are €4,99 independent of size or weight of order.

Country of destination: USA: Shipping costs are €14,99.
Shipping costs for each order are €14,99 independent of size or weight of order. 

Country of destination Switzerland: Shipping costs are €19,99
Shipping costs for each order are €19,99 independent of size or weight of order.

Country of destination outside the EU, Switzerland and USA: Shipping costs are €49,99
Shipping costs for each order are €49,99 independent of size or weight of order.

Undeliverable parcels
If your parcel cannot be delivered, we will send you a reminder. If a parcel cannot be delivered after several attempts, it will be returned to us.

Pending order? – Check the scheduled delivery date!
In order to reduce shipping costs, we will combine new orders with pending orders. As soon as all your articles are available for shipping, we will send everything to you in one parcel. You are very welcome to contact our customer support team any time for further help.

Customs duties and taxes outside the EU
International orders are subject to the import duty and tax (value added tax) regulations applicable in the recipient’s country. We are neither responsible for, nor capable of, providing detailed advice about any customs duties that may arise. Please consult the customs authorities in your region for specific information.

Returns and exchanges outside the EU
Returning a product means you become an exporter from your country. Risk is only transferred to us upon receipt of your returned goods. Where required, your shipping provider will help you to recover any import taxes and duties payable in whole or in part for a fee. Please contact your shipping provider to obtain this service.

Data protection during delivery outside the EU
Your privacy is important to us, and we are committed to meeting your privacy protection expectations. International shipments are subject to checks by customs authorities. We are also required to provide our shipping providers with certain details such as order, delivery and product information. This information is passed on to customs authorities for clearance purposes, while also helping to ensure that your shipment is processed quickly and in compliance with local laws.

Payment

We offer the following payment methods. Simply choose the optimal payment method for you. The shipping costs are partly dependent on the selected payment.

PayPal

With PayPal, you pay most simply with your PayPal account .

PayOne

PayOne is our partner for Credit Card payment. You can choose between Mastercard, Visa and America Express.

Advance payment

Please transfer the outstanding amount after receiving our e-mail order confirmation , stating your name and order number to the following account :

IBAN : DE53570501200031007511

SWIFT : MALADE51KOB

Bank : Sparkasse Koblenz

Address: Bahnhofstrasse 11

City: 56068 Koblenz

County: Germany

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