Cancellation policy

Right of withdrawal

You have the right to withdraw from this Agreement within fourteen days without giving reasons. The withdrawal period is fourteen days from the date on which you, or a third party named by you that is not the carrier, take or have taken possession of the goods.

To exercise your right of withdrawal, you must inform us (net SE, Moselufer 50, 56073 Koblenz, Germany,, Tel.:  +49 (0)2 61 - 133 89 - 0, Fax:  +49 (0)2 61 - 133 89 - 10) of your decision to withdraw from this Agreement by means of a clear statement (e.g. a letter sent by post, a fax or an email). You may use the withdrawal form template below, although this format is not mandatory.

The withdrawal period shall be deemed observed if notice of your decision to exercise the right of withdrawal has been sent before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this Agreement, we shall repay all payments we have received from you, including delivery costs (with the exception of any additional costs arising if you selected a method of delivery that differs from the standard, cheapest method of delivery we offer), immediately and no later than fourteen days from the day on which we receive notice of your withdrawal from this Agreement. To carry out this repayment, we use the same payment method you used for the original transaction unless otherwise expressly agreed with you; in no case shall you be charged for any such repayment. We may refuse this repayment until we have received the goods back or until you have provided proof that the goods have been sent back, whichever is the earlier.

You must return or hand over the goods to us, or to Eulenbach Verpackungs & Industrieservice GmbH, Am Graben 2-6, D-42477 Radevormwald, Germany, immediately and, in any case, no later than fourteen days from the date on which you inform us of your withdrawal from this Agreement. This period shall be deemed to have been met if you send the goods before the expiry of this fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any diminished value of the goods if this decrease in value results from your handling the goods other than what is necessary to check the condition, features and functionality of the goods.

The right of withdrawal shall not apply to the following agreements:

▪   Agreements for the delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.

Withdrawal form template

(If you wish to withdraw from this Agreement, please fill out this form and return it to us.)

– To net SE, Jahnstraße 3, 56075 Koblenz, Germany,

– I/we(*) hereby withdraw from the Agreement concluded by me/us(*) to purchase the following goods (*) / delivery of the following service (*)

– Ordered on (*) / received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (for paper-based notifications only)

– Date

(*) Delete as applicable.


AGB v1.1 13.9.2016
Change: Added PayOne as Credit card payment optionn
AGB v1.0 15.02.2015 Initial version